Refund & Return Policy
This policy applies to orders placed with Kolonel Card (operated by BOOSTIFY SDN BHD (202401017735 / 1563585-V)) and forms part of our Terms & Conditions. Nothing in this policy limits your rights under the Consumer Protection Act 1999.
1. All sales are final
Except as set out below, all sales are final. We do not accept returns, exchanges or refunds for change of mind.
2. Non-returnable items
Because trading card contents are random and products can be resealed or tampered with, the following can never be returned or refunded once delivered:
- Booster packs, booster boxes and cases
- Starter decks, theme decks and collection boxes
- Elite Trainer Boxes, tins, blisters and bundles
- Single cards and graded cards
- Any sealed product whose seal or shrink wrap has been opened
We do not offer refunds, replacements or compensation based on the cards pulled from a product. Pull rates are set by the publisher.
3. When you will get a refund
- Out of stock: an item you paid for turns out to be unavailable (full refund for that item, or wait for restock — your choice).
- Pre-order not fulfilled: the publisher cancels the release or our allocation is reduced (full refund for the affected items).
- Wrong item: you receive an item different from what you ordered.
- Damaged on arrival: the product is damaged when it reaches you.
For wrong or damaged items, contact us within 48 hours of delivery with your order number, photos and a continuous unboxing video. Do not open the sealed product. We will arrange a replacement if available, otherwise a refund.
4. Accessories (sleeves, binders, deck boxes, playmats)
Accessories with a manufacturing defect may be returned within 7 days of delivery, unused and in original packaging, together with your order number. Return shipping is at your cost unless the item was faulty or wrong. Opened or used accessories may be given a partial refund or none at all. Discounted (sale) items are not refundable unless faulty.
5. Cancellations
- In-stock orders can be cancelled for a full refund only before they are dispatched.
- Pre-orders cannot be cancelled once payment is confirmed (see our Payment & Shipping Policy).
6. How refunds are paid
Approved refunds are made to the original payment method within 7–14 business days. Shipping fees are not refundable unless the error was ours. If you have not received your refund after this period, check with your bank first, then contact us.
7. Contact
WhatsApp +60 13-431 5114 or email [email protected].